That guy

Last night I was sitting around with friends. One of them asked if I had a recommendation for a carpet guy. Before I told who I would suggest, I wound up telling who I wouldn't. I told of a guy who substituted inferior products from the ones shown. I related how he would quote one price and invoice another, higher price. I said how the workmanship was second rate. As I was about to go on, another friend related an experience with the same guy. He knew who I was talking about and I hadn't mentioned a name yet.

Two themes were present. We don't want our friends, or anyone else, to get less than they pay for. We also don't want this guy to get a sale since the more sales he gets the longer he stays in business. The longer he stays in business the more people he shorts through his poor service. Every job he gets, keeps a legitimate company from giving a customer a good experience. The less revenue legitimate companies earn, the tougher it is on them. In the marketplace we reward companies by giving them our money. Let's stop rewarding the bad ones.

I'll give you a name of a good carpet company, if you ask. If you need a name for a good mechanic, I've got one of those too. I know a restaurant with a pretty-good chicken sandwich; but you probably love them already.